![]() ![]() Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery.Participate in wine, spirits, and beer training to learn how you can provide customers with recommendations and connect them to the right products.Perform cashier functions and follow minor policy while completing customer transactions. ![]() Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.Join us to become an industry expert in a fun and thriving retail company! You will report to the store management team. Both part-time and full-time positions may rotate between working as a cashier, a sales specialist or merchandiser/stock associate. You will build relationships with customers, process transactions, maintain floor merchandise and inventory standards, answer questions, and ensure customers leave feeling positive about their visit. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.As a Retail Team Member, you play an essential role in the customer service experience by providing customers with fast and friendly service. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The 3 email screenshots are attachedīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have also called the customer service number on 3 occasions, sitting on hold for an hour each time but never connected with anyone. We would really like our money back, it is absolutely wild that no one at the store even called us back about this. All of this leads me to believe the crime was committed by a person or people who work there. ![]() Also - my name is not common and if IDs were checked by the employee, then it would be obvious that it was fraud. We reported to ****, and they are investigating - but they shouldn't have to if there is a tape of the interaction. I wrote emails to customer service, media relations and posted on **** and *********. She sounded alarmed, said she would check the tape and call me right back. I immediately called the local Columbia SC store and spoke to manager. I am on Mountain time, so I didn't see these emails until it was too late. 3 - 35 minutes later - "Your order has been picked up" standard email following a pick up order - Again, a very quick turnaround. Most orders I make (smaller than this one) take several hours, sometimes the next day. I am a frequent customer of my local Total Wine store in Phoenix and Scottsdale. Bottom of email indicates the order was under my name ***************************** and charged to my husband's **** card (***************************)2 - 44 minutes later - "Your order is ready for pickup" standard email following up from the order - This is a quick turnaround considering the large order. A large order that, in my opinion, should be a red flag. I do not live in SC nor do I have any connection to the state whatsoever. On the morning of Saturday July 9, I opened up my email *************************** to find three notifications from Total Wine:1 - Thank you for your order (*********) - an order I did not make - indicating a pickup window of 11:00-1:00 at a store in Columbia SC. ![]()
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